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N.J. REAL ESTATE APPRAISERS ,James H Crupi: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We thrive on the latest nerdy gadgets. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 732-223-9440 for appraisal orders in Monmouth County! Why? We're glad you asked.
In recent years, appraisals have become more scrutinized and require more in depth analysis. We put quality first, but we know that turnaround time is critical these days. Therefore, we've simply optimized our routine processes to do more in less time. The appraisers that have continuously adapted to new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
Ordering and Tracking
Way back when, a lot of our orders came in via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. These days, when orders are entered on this website, we get a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
N.J. REAL ESTATE APPRAISERS ,James H Crupi understands that real estate is all about timeliness. We use our resources to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Using Technology in the Field
One of the most time consuming parts of an appraisal is gathering the data. We spend a great deal of time collecting the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help N.J. REAL ESTATE APPRAISERS ,James H Crupi.
We've learned that taking notes regularly, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy old tape measure, a larger percentage appraisers are beginning to use accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that the final report is thorough and conclusive. This aids both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
The majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot faster than the old days when everything was on paper. But, we've even been able to innovate how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an e-mail because of the file size? We've come up with a solution for those problems, too. Whenever we send an appraisal, the client gets a link sent to their email to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the download link is good for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
N.J. REAL ESTATE APPRAISERS ,James H Crupi enhances its appraisal records by using Digital Workfiles
It would probably be easier if appraisers could complete a report, deliver it and never worry about seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, N.J. REAL ESTATE APPRAISERS ,James H Crupi uses all the technology available to us technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the outdated file cabinets and only need our computer to recall just what that job was about.
These are just a few examples of how we use technology daily. Investing in the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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